Search Results: 2,851 vacancies
...The Senior Manager - Contact Center is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.
With operations managers and team managers as direct reports this role enables...
...develop Conversational AI solutions including text telephone and voice based Chatbots.
. Leverage existing cloud services of AWS contact center platforms Google & Azure
custom LLM engines.
Develop/integrate web services API s endpoints and other telephony systems....
You make sound judgments and promote a customer/member-focused environment
You optimize execution and results
You inspire commitment through communication and influence
You demonstrate adaptability while thinking and acting strategically
You proactively lead volunteer...
...repeated errors, wrong referral and incorrect tagging made by agents working closely with Quality and training team.
Driving First Contact Resolution and On Call Resolution
Ensure customer detractor score is maintained below 2%
Partner for Process Simplification...
Must have experience in Team Center and ITK with 4 years
Teamcenter Customizations
Skill (Java, SWT, RAC, C / C ++, ITK, SOA, XML)
Good Working knowledge of Basic Teamcenter modules like My Teamcenter, Workflow Designer, Structure Manager, report and query builder, BOM...
Hiring for Team Lead - BPO/Contact Center
Interested candidates inbox your resumes to ****@*****.***
POSITION: -
Team Leader - Operations
LOCATION: -
Chennai, India
JOB PROFILE:-
Educate/Remind & Review their respective team/individuals on...
To develop the insurance business in assigned area by supporting the Sales Team.
Strategic planning for business development of insurance product in coordination with Branch Manager.
Training of the advisors on Product, Processes and Policies as defined by Head office...
We are looking for
call center operators
who can handle and manage client calls and be able to help them with their queries.
The candidate should have excellent communication skill and be well-versed in the following languages of
Tamil, Telugu, Malayalam, Kannada, Hindi...
...Hexaware Technologies,
Need for
manual testing guidewire policy center
in our Chennai location.
Experience:
3.8yrs to 6yrs... ...details mentioned below to my mail Id:
****@*****.***
and contact me:
(***) ***-****
NOTE: Need to come for face to face and take L...
Job Description:
Primary role will be to supervise 24x7 NOC operations (IT Infrastructure and Application stack) and for managing productions.
Proactively monitor, diagnose and resolve alerts, events pertaining to application, system (Wintel, UNIX, Databases, Unified Communication...
...IOS/IOS XE)
· Routing/Switching: BGP, OSPF, EIGRP, MST, PVST, L2 switching – Mandatory
· Broad technical knowledge of the R&S, Data center and its components: Applications, Network, Server and projects surrounding their planning, design, implementation, operation, and...
Hyperscale Data Center HVAC Design: Lead and contribute to the design and development of cutting-edge
HVAC systems tailored for large-scale data center environments, focusing on cooling solutions that meet
specific hyperscale requirements.
Evaluate existing cooling...
Role Summary:
This role is for a cybersecurity expert to lead incident response efforts at Mindsprint Digital's Security Operations Center (SOC). You will handle investigations, implement new security technologies, and work with stakeholders during emergencies.
Job Description...
...to debug in case of failures by analyzing the log file.
11 Able to understand the Configuration Management tool and Code Migration process between various environments using Informatica with Release Management and Versioning.
Technical Lead Informatica Power Center...
...to understand reported escalation and jointly develop a solution which is agreeable for the customer.
Serve as leaders and point of contact for escalated contact resolution for complex problems
Coordinating with the customers for developing an escalation management plan...
Job Description
Required Domestic,Outbound,Voice,Telesales
Calling all the Leads on daily basis and convert the prospective leads into walk-ins Strictly adhere to company policies and reaching the target on Monthly basis Required Candidate profile Responsible for generating...
Responsibilities
1. Responsible for drawing up accounts of the Company as per applicable regulations and basis IND AS
2. Providing guidance on Financial Accounting to the team on an ongoing basis .
3. Analyzing variation in costs and spend patterns identifying ...
...Education / Preferred Qualifications
Bachelor's Degree holder
At least 2-4 years of proven team management experience in a contact centre environment, preferably in a banking industry
Professional qualifications in the areas of Quality Management, Six Sigma, COPC...
...Hi
we are hiring for Guidewire Developer for TCS Chennai and Hyderabad
Skills: Guidewire Claim center
Job details:
GuidewireIntegration Developer having a thorough understanding of Guidewire products with a specific skill set in ClaimCenter. This role needs working...
...confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and...