Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience...
...to drive the transition to a low-carbon future, then this could be the job for you.
We are currently seeking a Chief Manager - Genesis , reporting directly to Genesis India Head to join the team based in Noida or Gurgaon, India.
About the Job:
PURPOSE:
Management...
...Job Description (Posting).
Domain NETWORK VOICE
Sub Domain DATA - CONTACT CENTER GENESYS CLOUD (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To...
...Product Manager/Solution Architect/Consultant- Excellent knowledge of contact center technology platforms from leading players like Genesys, Five9, Cisco, AWS (Amazon Connect) etc. - Good understanding of product management frameworks like Agile, comfortable leading with developers...
...disciplined and results oriented.
Preferred qualifications/ Skills
. Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
. Knowledge of scheduling functionality of Verint/Genesis/NICE
. Knowledge of forecasting through Verint/Genesis/NICE
....
...Job Description (Posting).
Domain NETWORK Voice
Sub Domain - Genesys Cloud Contact Center MSI (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level...
...GMP, NSF accredited company belonging
to the well-known and financially sound AKC Group. Promoters of AKC group are also behind the
genesis of reputed AMITY Educational Institutions. We manufacture research-based Nutraceuticals,
Herbal Medicine and Personal Care products....
...services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Salesforce knowledge
Experience working with outbound dialers, campaign management
Experience with...
...team environment.
. Self-disciplined and results oriented
. Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
. Knowledge of scheduling functionality of Verint/Genesis/NICE
. Knowledge of forecasting through Verint/Genesis/NICE...
...disciplined and results oriented.
Preferred qualifications/ Skills
. Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
. Knowledge of scheduling functionality of Verint/Genesis/NICE
. Knowledge of forecasting through Verint/Genesis/NICE...
...Voice (CCIE-V)
~ Cisco Certified Network Associate - Video (CCNA-VID)
~ ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)
~ Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
~ Genesys CIM8 Troubleshooting for Support (GCS8-CCTS)
~ Genesys eServices 8 Consultant...
...• Must have experience with Salesforce Classic to Lightning migration.
• Good to have understanding on the CTI integration between Genesys and Salesforce.
• Must have SFDC Certified Developer (Platform Developer I) and Salesforce Administrator Certified
• Strong LWC experience...
...(within country/outside country) for delivery of projects while working on projects executed through multicenter
· Participate in Genesis Community of Practice (COP) meeting as and when required
· Keep up to date with new developments of standards, process software, other...
Excellent Opportunity with our client for
Genesys Voice Cloud Professional Gurgaon (Job Code : J46979)
Exp :6 - 10 Years Location:Gurgaon Key Skills:Genesys
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Skills required for...
About Us
At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition...
Excellent Opportunity with our client for
Genesys Cloud D Level Gurgaon (Job Code : J47720)
Exp : 12 - 20 Years Location: Gurgaon Key Skills: CCaaS,Genesys Cloud
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Provide detailed...
...with Mavenir and/or Samsung RAN environments is a distinct advantage
Experience using Wireshark for packet capture
High Tech Genesis Inc. is an Equal Opportunity Employer. Diversity and inclusion are at the core of our values.
Please be advised:
# Applicants must...
...professional and able to develop strong business partnerships.
Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is a must.
Educational Qualification: Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with...
...Genesis BCW is looking for an Account Executive- Digital for it’s Gurugram office. For this requirement we are looking for an individual who will be actively involved in the day-to-day execution of client activities under the supervision and guidance of senior team members...
...expertise in planning and allocating resources. 1+ years’ experience in Workforce Management tools on IEX, CMS Avaya, Nice, MS Excel, Genesys, Teleopti. · Strong Communicator and decision maker. · Expertise in creating Visio Charts/Lucid Charts. · Basic...
...Integrity or System Level design.
Significant knowledge of one or several of Keysight EDA Tools (ADS, EMPRO, GOLDENGATE, SYSTEMVUE, GENESYS)
Significant background in non-Keysight EDA Tools like Cadence Virtuoso, HFSS, SIWave, Hyperlynx.
Good understanding of one or...
...Experience in cloud contact center design & deployment.
• Strong knowledge of cloud contact center technologies such as Amazon Connect, Genesys, Five9 etc.
• Strong understanding & hands on experience of IVR development & design, CRM, dialer, integration, database, call...
...knowledge of WFM Capacity planning & Scheduling principles that would be necessary in performing the job role. Knowledge of WFM tools (Genesys, IEX preferred) and applications
Responsible for maintaining desired staffing and driving the required productive hours delivery...
...Comfortable working EST hours
Optional Requirements :
Familiarity with common CRM integrations such as Salesforce and Zendesk.
Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys...
...Genesis BCW is looking for an Account Director- Digital for our Gurugram office.
As an Account Director- Digital , you are expected to manage a portfolio of clients, work on new business development and support the senior management to manage and develop strong...
...and UCCE
Good understanding of Voice Gateways & SBCs
Good understanding of voice protocols like SIP.
Basic understanding on Genesys, MS Team & Cisco UCCE platform. WFM, Pure Cloud, EGain , webchat Good understanding on recording solutions like Verint, Calabrio etc....
...business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain focused,...
...business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain-focused,...
...connections spanning every industry, discipline and culture.
We are looking for an Associate Director – Head of Media Relations at Genesis BCW with a minimum of 12 years of experience in media and the public relations industry, with the ideal candidate to have experience...
...5G and 4G LTE Call Flows
~ LTE / 5G Network Performance Background
~ Core + AWS Solution Architect Certificate
High Tech Genesis Inc. is an Equal Opportunity Employer. Diversity and inclusion are at the core of our values.
Please be advised:
# Applicants must...